Learning and Assessment Kit-CPC10111 Certificate I in Construction MSA Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency RIICCM206D Support plant operations RIICRC323E Insert tie bars in fresh concrete * We can develop additional elective units that are not listed on request (Please contact us for further information)

engineering or related environment MEM16008A Interact with computing technology MEM18001C Use hand tools MEM18002B Use power tools/hand held operations MSMENV172 Identify and minimise environmental hazards MSMOPS100 Use equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TAEDES511 Design and develop strategies for training and assessment TAEDES515 Evaluate training TAEPDD511 Maintain and enhance professional practice Elective units BSBAUD511 Initiate quality audits BSBAUD512 Lead quality audits BSBAUD513 Report on quality audits BSBAUD514 Interpret compliance requirements BSBAUD515 Evaluate and review compliance BSBCMM511 Communicate with influence BSBLDR522 Manage people performance BSBPEF502 Develop and use emotional intelligence BSBSTR501 Establish innovative work environments * We can develop additional elective units that are not listed on request (Please contact us for further information)

area and quantify dimensions TLIF4066 Implement and supervise transport regulations compliance systems TLIR0003 Monitor supplier performance TLID0020 Shift materials safely using manual handling methods BSBPEF402 Develop personal work priorities BSBWHS411 Implement and monitor WHS policies

Learning and Assessment Kit-CPC10111 Certificate I in Construction MSA Core units BSBCUE203 Conduct customerOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to